Warranty

Replacement Guarantee

In the unlikely event that a Ryco product is found to be defective due to defects in material and/or workmanship, we will replace it for you free of charge (subject to conditions).

What is covered by this voluntary warranty?

In addition to your rights under the Australian Consumer Law, Ryco Group Pty Ltd provides a LIMITED WARRANTY for RYCO products that expires either 1 YEAR after the installation of the product or upon the expiration of the operation period recommended by the original equipment manufacturer for the vehicle/engine (whichever comes first).

During this voluntary warranty period if any engine or equipment is damaged as a result of the use of a proven defective RYCO product, Ryco Group Pty Ltd will pay to restore the engine or equipment to a condition equivalent to the state of the engine or equipment immediately prior to the damage. Consequential damage claims will not be covered by this voluntary warranty.

How to make a claim

To make a warranty claim you should:

  • Return to the place of purchase as soon as practicable after you become aware of the defect
  • Ryco Group must then be contacted on your behalf
  • Provide description of the fault, application details and any additional information must be provided to assist in warranty assessment
  • The product must be returned unaltered and unchanged for Ryco Group inspection
  • All receipts must be provided for processing
  • Fill out the claims form below

Conditions of this warranty

This warranty covers product fitted to vehicles in original condition and installed in accordance with current published vehicle listings.

This warranty does not apply to product that:

  • has been subject to misuse, neglect, negligence, damage or accident
  • that has been improperly maintained, operated or installed
  • has not been installed in accordance with the installation instructions in effect at the time of installation
  • has not been installed in accordance with the vehicle, engine or equipment manufacturers’ recommendations
  • has been fitted to any vehicle that has been changed or modified from original specification
  • has not been installed in accordance with current Ryco published catalogue vehicle listings
  • is subject to any other external factor outside the control of Ryco Group

Voluntary Warranty

This voluntary warranty is given by Ryco Group Pty Ltd (ACN 004 237 727)
Business Address: 29 Taras Avenue ALTONA NORTH VICTORIA 3025
Free Call Phone: 1800 804 541
Email: rycoservice@rycogroup.com

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Ryco Group may request that you deliver the defective RYCO product to Ryco Group for examination, with Ryco Group to reimburse you for your reasonable delivery costs.

Ryco Group Customer Service can be contacted directly on free call 1800 804 541 between 8am and 5pm EST Monday to Friday or by email at rycoservice@rycogroup.com

It may be necessary for Ryco Group to inspect any engine damage.  Contact must be made with Ryco Group to discuss the defective Ryco product before any repairs are carried out.

Please fill out the Ryco Warranty Claim Form

Ryco Warranty Claim Form

  • Purchased From:

  • Fitted By:

  • Customer/Vehicle Owner:

  • Tick Yes box to say that you have read the Ryco DPF instruction sheet (ISROF01) which was attached to new product packaging. If you have not read and carried out the work as required then warranty.
  • DPFs

    ALL REVELANT FIELDS BELOW FOR USED DPF MUST BE FILLED OUT OTHERWISE NO RA# NUMBER WILL BE ISSUED.
  • The DPF is a filter only to collect the particulate matter and if the DPF is blocked this is not the cause of the DPF. But the other factors which have been investigated before, a request to send the unit back for product verification. Please note it is possible that the product maybe dismantled to have a detailed investigation.
  • Reason for Replacement (Post RPF Installation)

  • Procedure and parts before replacement was completed (Pre RPF Installation).
  • Description of Failure. Please add as much details as possible for the DPF failure.
  • This field is for validation purposes and should be left unchanged.

It is important that you read our Privacy Policy before submitting your personal information.

More Useful Information

Ryco Group may request that you deliver the defective RYCO product to Ryco Group for examination, with Ryco Group to reimburse you for your reasonable delivery costs.

Ryco Group Customer Service can be contacted directly on free call 1800 804 541 between 8am and 5pm EST Monday to Friday or by email at rycoservice@rycogroup.com

It may be necessary for Ryco Group to inspect any engine damage.  Contact must be made with Ryco Group to discuss the defective Ryco product before any repairs are carried out. 

Ryco Group will undertake the following actions (if and when required):

  • If Ryco Group requires an inspection of the vehicle or engine to be undertaken, it will arrange (at its expense) for an employee or agent to carry out the inspection as soon as practicable, we will undertake this no more than 14 days after being notified of the defective product. 
  • If an inspection of the vehicle or engine is not required, Ryco Group may arrange, at its expense, to collect the defective product. 
  • Within 21 days of carrying out an inspection or receiving a defective product for examination, Ryco Group will determine whether the product was in fact defective and whether it is covered by this voluntary warranty.
  • In some instances where products are required to be sent to overseas to Ryco Group affiliates for further assessment, the response period may be extended.

This voluntary warranty is given by Ryco Group Pty Ltd (ACN 004 237 727)
Business Address: 29 Taras Avenue ALTONA NORTH VICTORIA 3025
Free Call Phone: 1800 804 541
Email: rycoservice@rycogroup.com

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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